For Patients

Hospedia Bedside Communication

Hospedia (formerly Patient Line) provide a bedside communications and entertainment unit in over 1200 beds, at all 3 sites. The Trust does not bear any of the installation or running costs for this service.

Benefits

Patients have more control over how they manage their day in hospital whilst recovering. Access to personal TV and telephone helps alleviate boredom.

Patients think it is a vast improvement on the communal TV and telephone services offered to them in the past.

Patients can watch TV at a time that suits them. They can phone relatives and friends direct and update them on their progress without having to ask a member of staff for help.

Services & Charges

Patients are provided with their own exclusive bedside telephone for people to call them on, TV and internet services via a modern bedside terminal. They have access to a range of television channels, electronic games, information services, the latest movies, the radio and a telephone. Hospedia provide on-site staff and 24 hour call-centre support to assist patients using the system.

There are also facilities for people with special needs, such as those with impaired hearing or vision, and for people whose first language is not English.

Radio

• All stations free for all patients at all times
• Freephone link to radio station for requests and 'chat' shows.
• Radio and games is free for children between 7am - 7pm

Television

• Free Hospital Vision channel
• Free Hospedia Information channel
• TV is free for children between 7am and 7pm.
• Costs: £7.50 per day, £15 for three days, up to £45 for thirty days, £20 for five days. This includes free unlimited phone calls to landlines 01, 02, 03.
• Adults using TV on the children's wards after 7pm will be chargeable, cost will be £1 for 2hrs. This includes free unlimited phone calls to landlines 01, 02, 03 during the times of 7pm to 7am.

Telephone

• Patients do not pay for incoming telephone calls
• Free messaging service to inform friends and loved ones of contact details
• Free personal answer phone facility
• Telephone is included free with TV bundles (see below)
• If you require only telephone service, then you buy a card and upload that with solely telephony cost with no TV, but free radio, calls costing 10p a minute to landlines and 25p a minute to mobiles.
• Incoming calls are charged at 39p/min (off-peak times) and 49p/min (peak times). Off-peak rate applies 6pm to 8am Monday to Friday and all weekend.
• Outgoing calls from bedside telephones are charged at 10p/minute to 01 and 02 numbers
• Outgoing calls from Hospedia payphones located on the wards are charged at 10.3p/minute with a minimum charge of 40p.

TV and Telephone Value Bundles

Patients will use smart cards to access all chargeable services. These cards will be available from vending machines in ward locations, or paid for directly from a credit card on your  bedside unit by dialling the Hospedia operator via a freephone number. These charges include unlimited calls to landline numbers 01, 02, 03 for the duration:

Mini Bundles:

• 2hrs - £2.50
• 12hr - £5
• 30 days - £45

Value Bundles:

• 24hrs - £7.50
• 3 days - £15
• 5 days - £20
• 10 days - £30
• 20 days - £40

Big Bundles (includes Premium Films):

• 24 Hours - 10
• 3 days - £20
• 5 days - £25
• 10 days - £35
• 20 days - £45

Information

• Free access to a variety of NHS and Trust-specific information.

Further information

For further information, enquiries and questions about Hospedia please contact:

Hospedia Site Manager
Diana, Princess of Wales Hospital
Scartho Road
Grimsby
North East Lincolnshire
DN33 2BA
United Kingdom

Tel: 0845 414 1123 or 0845 414 1234
E-mail: terrence.trowers@hospedia.co.uk
Web site: www.hospedia.co.uk