Open and honest care: driving improvement

We are one of a number of NHS organisations who has pledged to be open and honest with our patients. This is how a modern NHS hospital should be – open and accountable to the public and patients and always driving improvements in care.

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A nurse caring for a patient on ward 22 at Scunthorpe General Hospital

As a member of the ‘Open and honest care: driving improvement’ programme, we continue to work with patients and staff to provide open and honest care, and through implementing quality improvements, further reduce the harm that patients sometimes experience when they are in our care.

We have made a commitment to publish a set of patient outcomes, patient experience and staff experience measures so that patients and the public can see how we are performing in these areas. Each month we collaborate with other care providers to share what we have learned and to use this information to identify where changes can be made to improve care.

Our performance

Each month we publish a document which includes our performance on a range of quality measures from the number of pressure ulcers and falls on our wards to how patients rate us on the Friends and Family Test.