Patient experience

Your experience matters to us. Whether you are happy or unhappy with the care and treatment that you or your loved one has received, we’d like to know about it so we can celebrate success and make improvements where necessary. You can also make a difference by being involved in our patient panel, sharing your stories or by completing one of our feedback cards or surveys.

Feedback and surveys

You can leave us feedback online via the Friends and Family Test, patient opinion and nhs choices.

Patient panel

Get involved with our patient panel and make a real difference to your local hospitals and community services

Patient stories

Patient videos where patients and their relatives talk about their experiences

Patient advice and liaison service (PALS)

Our PALS team are on hand to help with any information you may need about the NHS and to deal with any concerns you may have about your care.

Making a formal complaint

If things go wrong and you've talked to a member of staff or our PALS team and are still not satisfied you may want to make a formal complaint.

Accessible Information Standard

Making health and social care information accessible