About your stay

Each year more than 120,000 people come to our hospitals in Grimsby, Scunthorpe and Goole for treatment as an inpatient. 

nurseandpatient

On admission you will be shown to your bed, around the ward and introduced to the nursing staff. You’ll be asked a series of questions, including if you are allergic to anything, and you will have an identity band put on your wrist to ensure staff can identify you correctly and give you the right care. We may also ask if you mind having your photo taken. This is to eliminate any opportunities for misidentification with patients with similar details and it is entirely your choice as to whether you consent to us doing this.

Please note that all our sites, hospitals and other premises are smoke free. Smoking is not allowed anywhere in the hospital grounds by patients, visitors or staff.

Meals

Hospital support assistant Tracey Barnett serves a patient their meal

Hospital support assistant Tracey Barnett serves a patient their meal

We know from experience that food can play a big part in a patient’s recovery process. We work in partnership with Apetito, an award winning, global organization with 50 years’ experience in providing good quality, nutritious food to hospitals. We are proud to have achieved a maximum five stars from scores-on-the doors for cleanliness and hygiene in our kitchens.

Our catering staff work in close partnership with our dieticians to enable us to cater for a wide range of special diets and nutritional needs including:

  • Halal
  • Kosher
  • Anaemic
  • Gluten free
  • Low fat
  • Vegetarian
  • Low potassium diet
  • High fibre
  • Low lactose
  • Milk/dairy free.

We also have a comprehensive snack list for patients who are at risk of malnutrition.
Each day you will be given a menu to select your meals for the following day. Please fill in the comments card provided as we are always looking for ways to improve our services.

Our menus

We work on a three week cycle of menus. Coming in to hospital? You can see what food will be on offer during your stay:

Dates Course Menu
Sept 4 to 10 Lunch Week 2 lunch
Sept 4 to 10 Tea Week 2 tea
Sept 11 to 17 Lunch  Week 3 lunch
Sept 11 to 17 Tea Week 3 tea
Sept 18 to 24 Lunch Week 1 lunch
Sept 18 to 24 Tea Week 1 tea
Sept 25 to Oct 1 Lunch Week 2 lunch
Sept 25 to Oct 1 Tea Week 2 tea
Oct 2 to Oct 8 Lunch Week 3 lunch
Oct 2 to Oct 8 Tea Week 3 tea
Oct 9 to Oct 15 Lunch Week 1 lunch
Oct 9 to Oct 15 Tea Week 1 tea
Oct 16 to 22 Lunch Week 2 lunch
Oct 16 to 22 Tea Week 2 tea

Students

Please note that healthcare students may be involved in your care and treatment. This is a vital part of their training but if you do not wish healthcare students to be present, please tell the nursing staff before the ward round- this will not affect your care or treatment.

Radio and television

Hospedia

Hospedia is a service which provides patients with their own telephone and TV at their bedside and is available on the majority of wards. The 24-hour service offers a pay phone and pay option for satellite TV, which includes access to various channels, movies etc. The system offers free access to radio, audio books and hospital information. Cards can be purchased from pay stations located around the hospitals. The service is free on children’s wards up until 7pm.

Hospital radio

Grimsby and Scunthorpe hospitals have their own hospital radio stations. Each has its own website where you can find details of programming, contact details and more:

Visitors

Please check with the ward you are staying on about their visiting policies as many operate a two visitors per patient policy. Please ensure if a relative or loved one is coming to visit you that they don’t come into our hospitals if they’ve had diarrhoea or sickness in the last 48 hours.
insert policy?

Spiritual arrangements

Our chaplains provide pastoral, religious and spiritual support for patients, relatives and staff, of all faiths or none.

Zero tolerance: violent, threatening and abusive behaviour

We are committed to providing high quality care to patients but the following inappropriate behaviour will not be tolerated:

  • Swearing
  • Threatening/abusive behaviour
  • Verbal/physical abuse.

The Trust reserves the right to withdraw from treating patients who are threatening, abusive or violent and to remove those persons from the premises. All acts of criminal violence and aggression will be notified to the police immediately.

Concerns and queries

If you have any concerns or queries about anything to do with your care and/or your stay in hospital please speak to the person providing yourcare or the ward manager in the first instance. You can also contact our PALS team.