At your appointment

When you arrive please report to the outpatients reception area indicated on your letter. If you require access to a wheelchair, or require any assistance attending the clinic please ask a member of staff when you arrive.

Smoke free

All our sites, hospitals and other premises are smoke free. Smoking will not be allowed anywhere in the hospital grounds by patients, visitors or staff.

What to expect

The receptionist or nurse will check your name, address and date of birth. You may be asked to go to another area for any tests the doctor has arranged before you see him/her. You will be asked to take a seat in the waiting area. When it is your turn you will be called into a consulting room. You will be asked again for your name / address / date of birth prior to any test or consultation. This is important as staff need to ensure that the right patient is undergoing the right test or consultation. If at anytime you do not understand something you have been told, please ask a member of staff who will explain.

Patient information leaflets

Need an interpreter?

Interpretation services are available but prior arrangements need to be made. We use a telephone interpreting service but there are some circumstances where a face to face interpreter can be available. To arrange an interpreter for your appointment please call (01472) 875403 for Grimsby or (01724) 290132 for Scunthorpe or Goole.

After you have seen the doctor

You may need to go for further tests or investigations or to make an appointment with another department. The department staff will explain what you need to do, or help you. If you have any special needs/requirements, please tell us we will be happy to help. Although you have been referred to a particular consultant you may not always see that person. You will however be seen by a member of that consultant’s team.

Pharmacy

Our hospitals in Scunthorpe and Grimsby have Lloyds pharmacies on site.  They are open from 9am to 6pm, Monday to Friday. Prescription charges apply if you normally pay for your medicines. If you are exempt from prescription charges please bring either your pre-payment card or proof of exemption. It is important that you understand clearly how to take the medicines you have been given. The staff in pharmacy will explain your medicines to you, if you do not understand please ask. Lloyds pharmacy is not open at weekends or bank holidays. At these times the hospital pharmacy dispensary may dispense prescriptions received from outpatients for those specific dates only.

Concerns and queries

If you have a concern or query about your care please speak to the person providing the care first. You can also contact our PALS team.

Zero tolerance: violent, threatening and abusive behaviour

We are committed to providing high quality care to patients but the following inappropriate behaviour will not be tolerated:

  • Swearing
  • Threatening/abusive behaviour
  • Verbal/physical abuse.

The Trust reserves the right to withdraw from treating patients who are threatening, abusive or violent and to remove those persons from the premises. All acts of criminal violence and aggression will be notified to the police immediately.