Privacy and dignity
We respect your right to privacy and dignity and know that these are particularly important to you while staying in hospital and in our care.
Confidentiality and data sharing
Information on NHS patients is collected in a variety of ways and for a number of reasons (for example providing care and treatment; managing and planning the NHS; training and educating staff; research; etc). It is stored on paper and computerised systems in line with the Data Protection Act 1998. Everyone working for the NHS has a legal duty to keep information about you confidential. Information will only ever be shared with people who have a genuine need for it (such as your GP or other professionals from whom you may be receiving care) or if the law requires it, for example, to notify a birth. Please be assured, however, that anyone who receives information from us is also under a legal duty to keep it confidential.
Your personal information
We need to collect and record information about you within paper based and electronic formats in order to provide the right kind of services to meet your needs.
This information may include:
- Details about you including date of birth, contact details and next of kin,
- Your previous contact with other services we as a Trust provide,
- Information to do with your medical history, treatments, care and investigation results,
- Relevant opinions from health care professionals who provide care for you.
We have a duty to maintain full and accurate records of the care we provide to you;
Keep records about you confidential; secure and accurate; and,
Provide details of the information we hold about you in a format that is accessible on request (for example in large type if you are partially sighted).
How do we use this information?
We use the information we collect:
- Primarily to provide you high quality care that is safe and effective, taking into consideration you as an individual and ensuring care is relevant to you,
- Full information is available should you need to see another healthcare professional or need referral to a specialist or another health or social care organisation providing NHS care and support,
- Forms the basis for assessing quality of care provided and helps us focus on continuous quality improvement,
- Ensuring that we can properly investigate any concerns raised in the event of you needing to make a complaint to us.
Some of your information may also be used to help the Trust and the NHS in relation to:
- Understanding and supporting care for the health of the general public,
- Ensuring payment for care providers,
- Audit purposes,
- Investigate complaints, legal claims or untoward incidents,
- Plan service delivery in the future,
- Inform the development of statistics to understand NHS performance,
- Teaching and training purposes,
- Quality improvement purposes,
- Conducting health research and development.
Patient information leaflet: Confidentiality and how we use patient information (276kb)
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Same sex accommodation
The Trust, in accordance with guidance issued in 2007, by the NHS Institute for Innovation and Improvement, has been working to improve privacy and dignity within clinical facilities, particularly focusing on ensuring that men and women have separate sleeping areas and separate toilets and bathrooms that they can reach without having to pass through (or close to) opposite sex areas.
Declaration of compliance:
The Trust is pleased to confirm that we continue to respect our patients privacy and dignity and are virtually compliant with the Government’s requirement to eliminate mixed-sex accommodation, except when it is in the patient’s overall best interest, or reflects their personal choice.
We have the necessary facilities, resources and culture to ensure that patients who are admitted to our hospitals will only share the room where they sleep with members of the same sex, and same-sex toilets and bathrooms will be close to their bed area.
Sharing with members of the opposite sex will only happen when clinically necessary (for example where patients need specialist equipment such as in Coronary Care, Intensive Care, High Observation Bays, or when patients actively choose to share (for instance children services). For people who sleep in shared spaces with people of the same sex, Trust staff will do everything possible to ensure dignity and privacy.
During April – February 2017, the Trust has undertaken a programme of work to ensure that mixed sex accommodation is mitigated, however, has declared 9 index patients culminating in 32 breaches of mixed sex accommodation. These have all been attributed to patients receiving care in a critical care environment, who then have an improved condition, and are able to be stepped down to general wards.
If our care should fall short of the required standard, we will report it. We will also set up an Assurance mechanism to make sure that we do not misclassify any of our reports.
Humber Information Sharing Charter
Organisations often need to share information. This ensures that their services benefit local people and meet their needs. But they need to make sure they share only the information that is necessary. They must also protect people’s privacy.
The Humber Information Sharing Charter supports local data sharing in a number of ways:
– It sets out rules about how local organisations share information. It helps them and local people to understand those rules and the relevant laws. It explains what organisations can and cannot share, and says with whom, how and for what purposes they can share information.
– It helps keep information-sharing correct and secure. It will enable organisations to be open about how they protect information, and let others see what they have done. It also tells people about the rules governing which details the organisations can make public, and how people can get hold of that information.
By signing the Charter, organisations show they accept the need to share information effectively and securely. They do this so they can provide services for, and improve the lives of the population they serve.
For more information and a full list of organisations that are part of this initiative, please visit the Humber Data Observatory Webpage