Unwell? Unsure where to go?

When you’re ill or a loved one is unwell you need to go to the most appropriate place for treatment, that way you’ll get the help you need in a timely manner. But A&E doesn’t have to be your first port of call. Please consider whether it is a genuine accident or emergency before attending the department.

On this page you’ll find guidance on where to go for treatment but if you are unsure or need advice about a condition please call 111 or if you live in North East Lincolnshire call (01472) 256 256. They can tell you where to go and what services are available locally. You can also search hundreds of conditions and find local services on the NHS Choices website

Is it an emergency?

Visit one of our emergency departments (A&E) at Grimsby or Scunthorpe hospitals or call 999 if you need an ambulance in a life-threatening emergency, such as:

  • Loss of consciousness
  • Acute confused state and fits that are not stopping
  • Persistent, severe chest pain
  • Breathing difficulties
  • Severe bleeding that cannot be stopped.
  • If you think you are having a stroke.

Minor injury or ailment?

Use your local walk-in centre or minor injuries unit for:

  • Cuts and bruises
  • Sprains and strains
  • Mild burns and infections
  • Skin complaints.

See your GP for:

  • Ear pain
  • Vomiting
  • Stomach pain
  • Backache

Visit your local pharmacist for:

  • Diarrhoea
  • Runny nose
  • Heartburn and indigestion
  • Cough
  • Headache

Emergency contraception – the “morning after pill” can be taken up to 72 hours after sex and is available free from your GP and most family planning clinics. It is also available from some pharmacies.

Mental health emergencies
If a person’s mental or emotional state quickly worsens, this can be treated as a mental health emergency or mental health crisis. In this situation, it’s important to get help as soon as possible. Contact NHS 111 to find out where help is available or if you live in North East Lincolnshire call (01472) 256 256. If you feel the person is in immediate danger then call 999.

If in doubt call 111

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next.

Single point of access for people in North East Lincolnshire

Professional advice and guidance around health, wellbeing and adult social work in North East Lincolnshire is now available in one place that you can ring 24 hours a day, seven days a week (including bank holidays).

There’s just one number to call: (01472) 256 256

Find local services

Find your nearest minor injuries unit
Goole and District Hospital has a 24/7 Minor Injuries Unit open 24/7, 365 days a year. There is also one at Roxton Practice, Pelham Road, Immingham
Find your nearest pharmacy
Pharmacists are trained experts in the use of medicines. They can advise you on the safe use of prescription and over-the-counter medicines. They can also promote health and wellbeing and provide access to stopping smoking, sexual health and alcohol support services.
Find your nearest GP

Outside of normal surgery hours you can still phone your GP, but you will usually be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays. If you live in North East Lincolnshire call (01472) 256222 or for North Lincolnshire or Goole call 111.

Self care

Self care means looking after yourself in a healthy way, whether it’s brushing your teeth, taking medicine when you have a cold, or doing some exercise. If you have a long-term condition, there are extra things you may need to consider, such as making changes to your diet, different types of exercise or different types of medication you may need to take.

Advice for keeping well over the winter months

Keep warm – this may help prevent colds, flu or more serious health conditions such as heart attacks, strokes and pneumonia.
Eat well – food gives you energy, which helps to keep you warm. So, try to have regular hot meals and drinks throughout the day.
Get a flu jab – flu vaccination is offered free of charge to people who are at risk, to ensure that they are protected against catching flu and developing serious complications.

Visit www.nhs.uk/asap for more information and advice on how to treat colds, sore throats, norovirus, asthma and flu