We ask that all communication is channelled through one person at this time, to reduce the number of calls into the wards. If you cannot get through when you call the wards to enquire about your loved one, you can contact the Patient Contact Helpline on 03033 306666 between the hours of 9am and 5pm, Monday to Friday. Please note, we do ask you still try contacting the ward in the first instance. This number is manned by non-clinical volunteer staff who will take messages and deliver them to your relatives, or help you to locate your loved one or get the ward to respond to you directly .
This team is not able to share clinical information, however, they are able to get messages to the clinical team looking after your relatives, advise you on other options for communication, such as video calling, and will be able to organise drop-offs and collections of belongings for patients.
Alternatively, an email address – nlg-tr.twpatientcontacthelpline@nhs.net – will be manned throughout the same hours. Please note this helpline has been put in place to support connecting people for this period of the pandemic, following feedback from the public that this has become a challenge. This is a short-term solution whilst we see this surge in activity across our hospitals. The latest information on visiting is on the website.