FAQs

Visiting is only currently allowed in exceptional circumstances:

• Visiting a patient at the end of their life
• One parent visiting a child
• Birthing partner.

One birth partner can accompany for the labour and birth. Birth partners will then be asked to leave after spending some time together after the birth.

We are no longer allowing partners/family members in antenatal clinics, scans or any other appointments at the antenatal day unit. The only exception is the 20 week (anomaly) scan where one partner is now allowed to attend with you.

Due to current circumstances, we are no longer allowing partners/family members in antenatal clinics, scans or any other appointments at the antenatal day unit until further notice. If you are due to come in for one of these appointments, please come alone. The only exception is the 20 week (anomaly) scan where one partner is allowed to attend.

One birth partner will be able to stay in the birthing room after the birth until the mother is settled or transferred to the postnatal ward. The decision of how long partners are able to stay after the birth will be clinically determined and we are applying clinical judgement, alongside sensitivity to this as every case will be different and it is about what the mum needs during this time.

This is a particularly challenging time for us all but please be assured that we will support women and their emotional needs at this time. The safety of women, babies and staff remains our utmost priority.

For more information, please contact your midwife.

We are reviewing all appointments and will let you know if we need to postpone yours. If you don’t hear from us please attend as planned. We are trying to minimise face-to-face appointments where possible so you may be offered a telephone or video consultation instead.

No. If you are displaying symptoms of Coronavirus, or are self isolating due to somebody you live with having symptoms, then please call us on 03033 306642 to rearrange

If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff. Face coverings are different to face masks – they can be cloth and/or homemade and advice on how to wear and make one can be found on the government website.

Yes. We are taking a number of measures to help keep staff, patients and visitors safe and to prevent the spread of Coronavirus. These include reducing the number of face-to face appointments by offering telephone and video consultations where appropriate, screening patients on arrival and measures have been put in place to ensure social distancing on site. All patients are required to wear a face covering when they come to any of our hospitals and staff are wearing face masks.

We are treating a number of patients that have been diagnosed with Covid-19. Patients are being cared for in line with national infectious disease guidance. We would like to thank our staff for working tirelessly to ensure we are prepared to care for patients who are diagnosed with COVID-19 as well as all our other patients.

• Call their bedside phone – each patient has a phone by their bed which is free for outgoing calls. To find out the number for this, please ask the patient or call the ward.
• Send an email with family updates, photos or drawings to:
  nlg-tr.PatientExperience@nhs.net which will be passed onto the patient
• Call and leave a message – this will then be handwritten into a card before being delivered to the patient. For Scunthorpe and Goole hospitals call 03033 306391 or for Grimsby call 03033 306392. The lines are manned from 9am to 3pm, Monday to Friday. Outside these times, people can leave a voicemail.
• Arrange with the ward for essential drop offs to be delivered to the patient, such as medication and clothes to go home in
• Request to be part of the Connecting Hearts project – hundreds of paired knitted hearts haven been donated, one will be given to you and one will stay with the patient
• Arrange a video call – contact the ward or email the Patient Experience team on nlg-tr.PatientExperience@nhs.net to arrange a video call.