FAQs

We are reviewing our visiting policy regularly. Read the current visiting restrictions and recent maternity updates.

The latest updates are available on the maternity page.

We are reviewing all appointments and will let you know if we need to postpone yours. If you don’t hear from us please attend as planned. We are trying to minimise face-to-face appointments where possible so you may be offered a telephone or video consultation instead.

No. If you are displaying symptoms of Coronavirus, or are self isolating due to somebody you live with having symptoms, then please call us on 03033 306642 to rearrange

If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff. Face coverings are different to face masks – they can be cloth and/or homemade and advice on how to wear and make one can be found on the government website.

Yes. We are taking a number of measures to help keep staff, patients and visitors safe and to prevent the spread of Coronavirus. These include reducing the number of face-to face appointments by offering telephone and video consultations where appropriate, screening patients on arrival and measures have been put in place to ensure social distancing on site. All patients are required to wear a face covering when they come to any of our hospitals and staff are wearing face masks.

• Call their bedside phone – each patient has a phone by their bed which is free for outgoing calls. To find out the number for this, please ask the patient or call the ward.
• Send an email with family updates, photos or drawings to:
  nlg-tr.PatientExperience@nhs.net which will be passed onto the patient
• If you are the nominated next of kin and you cannot get through or get an answer when you call the wards to enquire about your loved one, you can contact the Patient Contact Helpline on 03033 306666 between the hours of 9am and 5pm, seven days a week. Please note, we do ask you still try contacting the ward in the first instance. This number is manned by non-clinical volunteer staff who will take messages and deliver them to your relatives, or help you to locate your loved one. This team is not able to share clinical information, however, they are able to get messages to the clinical team looking after your relatives, advise you on other options for communication, such as video calling, and will be able to organise drop-offs and collections of belongings for patients. Alternatively, an email address – nlg-tr.twpatientcontacthelpline@nhs.net – will be manned throughout the same hours
• Arrange with the ward for essential drop offs to be delivered to the patient, such as medication and clothes to go home in
• Request to be part of the Connecting Hearts project – hundreds of paired knitted hearts haven been donated, one will be given to you and one will stay with the patient
• Arrange a video call – contact the ward or email the Patient Experience team on nlg-tr.PatientExperience@nhs.net to arrange a video call.

We have made some short-term changes to volunteering at our hospitals in light of the current situation with COVID-19 (Coronavirus). Please contact the Volunteering Department by emailing julie.dobbs@nhs.net or call 03033305577.

We have a large and dedicated team of volunteers who regularly give their time in our hospitals and services in a variety of roles.

They make a huge contribution to all aspects of hospital life. And it’s not just patients and the organisation who benefit.

Volunteering is a rewarding experience that can transform your life by providing a new focus, new skills, new friends and the satisfaction of knowing that you are helping other people.

If you would like to make a donation to our hospitals, please call our community champions;

Emma for Scunthorpe and Goole, on 07841024641 or email e.hartley2@nhs.net. Katie for Grimsby on 07841024814 or email katie.hubbert@nhs.net.

Please note, we are unable to accept hot food.