Our ward staff are usually the best people to update you on your loved ones’ care. However, they can be very busy, so we ask for only one person to contact us for updates, before sharing this information with others who may need to know.
Drop off or collect essential items
If your loved one needs medication or spare clothing from home, please contact the ward to arrange this.
Chat with a loved one
Many of our patients have bedside phones, you can find out the direct number by asking the patient or ward staff and all outgoing calls are free.
You can also request a video call with a patient. Please ask the ward staff about this or alternatively, you can email the Patient Experience team on nlg-tr.patientexperience@nhs.net.
