The walk-in clinic for audiology patients at Grimsby hospital is being replaced by an appointments system.
The open repair clinic, which used to run on Tuesday afternoons and Thursday mornings, was temporarily suspended in March to comply with government guidance on Coronavirus. However to allow the department to adhere to social distancing measures a decision has been taken to move to an appointment only system.
The new service will offer more flexibility for patients with appointments available five days a week, Monday to Friday, between 9am and 4.30pm
Ross Keith, team leader for the service, explained: “Due to the size of our waiting area we are unable to offer an open clinic anymore as patients would not be able to social distance. However we feel this new way of working will give our patients an improved service. A similar clinic at Scunthorpe hospital has proved to be successful and it should result in shorter waiting times for patients when they come to see us.”
During the pandemic when the clinic was closed staff created a number of videos to help patients try and solve problems with their hearing aids at home themselves. These are available on the Trust website at www.nlg.nhs.uk/services/audiology/
The team also started a postal service for replacement batteries and hearing aid repairs. Both these services will continue.
Ross added: “Some patients may be able to save themselves a trip to the hospital by troubleshooting problems with their hearing aids at home. They can visit the website for a demonstration video or ask for a leaflet and spare tubing to be posted to them.”
Existing patients should call 03033 304645 or email firstname.lastname@example.org to book an appointment. If you are not an existing NHS hearing aid patient you can seek a referral to the service by contacting your GP.