Healthcare services under pressure

When our Emergency Departments/A&E’s are under pressure, like they are now, we normally ask you to help us by using alternatives for routine or non-emergency healthcare such as your GP surgery, pharmacy, NHS 111 or 111 Online. The healthcare system across Northern Lincolnshire is designed to work together, and staff across all parts of our NHS are busy working hard to provide care for you in challenging circumstances.

At times like this, we’d still urge you to use alternatives to A&E – as in many cases you will get the help you need more quickly and from a more suitably skilled professional.

So, if it’s not a serious injury or life-threatening illness, please seek advice or treatment elsewhere before coming to A&E, as you may be signposted elsewhere on arrival. It is likely this will help you be seen quicker and receive help from the appropriate health professional.

If you’re not sure which is the best service for your needs, visit www.nhs.uk or contact 111 who can book medical appointments for you if appropriate, or visit 111.nhs.uk for online medical help.

We know that at least one in four patients who come to A&E could have sought treatment elsewhere.

Our emergency care staff are trained to the highest level to save lives, and with lots of very sick people in our community right now, they have to focus on caring for the most seriously ill.

Anyone who is requiring help in a mental health crisis in North Lincolnshire should ring a dedicated crisis line – 0800 015 0211. The line is staffed by mental health experts. For anyone needing general mental health support there is a 24-hour-a-day seven-day-per-week support line Freephone, 08081 968442, for residents of all ages including children and young people. If you are in North East Lincolnshire call 01472 256256 and select option 3.

Many of you are already making best use of the range of healthcare services we have available here in Northern Lincolnshire, and our staff offer our sincere thanks for that.