Patient praises NHS “angels” for helping her after car accident

A patient who was involved in a serious car accident has praised the quick-thinking staff that helped her.

Photograph of the nurses. JPEG

Sarah Whyte was travelling along the Humber Bridge when the four-vehicle crash happened.

Luckily for Sarah, Northern Lincolnshire and Goole NHS Foundation Trust (NLaG) employees Vicky Thain, Emma Lancaster and Heather Groves were also on the bridge at the time and managed to assist her until the paramedics arrived.

They were travelling to a recruitment event and helped Sarah by offering help and reassurance.

Sarah, who works at Spire Hull and East Riding Hospital, said: “I was alone in the car when the incident happened, bleeding severely from my nose, and unable to activate my iPhone as the blood on my hands meant it wouldn’t recognise my fingerprint. I felt extremely vulnerable sat in the car on my own, unable to call for any help.

“I cannot tell you how much their overwhelming kindness meant to me that day. They were wonderful, caring and compassionate and everything that makes our NHS employees so special. The team of nurses that I met that day were genuinely like angels.

“My experience of the staff and services at NLaG cannot be faulted. As a healthcare professional myself, I cannot think of a thing that could be improved upon, and the organisation should be very, very proud of its staff and the services provided. What I experienced was above and beyond my expectations.”

The staff have also received letters from the Humber Bridge Board and the Trust’s Chief Executive Peter Reading praising their actions.

Sarah’s husband Tony Whyte, who works as a physiotherapist at the Trust, said: “It was really comforting for my wife to have them there. She said they were brilliant.”

Vicky, Endoscopy manager at Grimsby hospital, said: “We did what any regular nurses would do. We just pulled over straight away and clicked into action. It could have been a lot worse. She was in shock and had some facial injuries so we comforted her and waited until the ambulance arrived. I am pleased to hear she is doing ok.”

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