Patients say they’d recommend services to friends and family

From friendly staff to clean wards and good food, patients have been singing the praises of their local NHS staff.

Patients have been rating the staff and services at hospitals in Scunthorpe, Grimsby and Goole, with 99 per cent of inpatients surveyed at Northern Lincolnshire and Goole NHS Foundation Trust saying they would recommend the Trust to others in need of treatment.

That’s according to the latest data on the Friends and Family Test, a simple survey asking patients whether they would recommend services to their family and friends if they needed similar treatment.

People are asked to rate the service they received on a six point scale from ‘extremely likely’ to ‘extremely unlikely’.

The latest data published by NHS England is for March 2018 and is based on responses from 8,092 patients.

All of the patients completing the survey based on their experience at Goole and Grimsby hospitals said they would recommend the service, at Scunthorpe hospital 98 per cent said they would.

Joanna Loughborough, quality matron, is encouraging all patients to fill in the survey. She said: “Your feedback can help shape our services for the future, so whether you had a good or a bad experience please tell us about it so we can identify any areas of improvement and celebrate where things went well.”

Recent comments on the FFT survey include:

Scunthorpe:
Ward 18 – All staff were helpful at all times, they were friendly and nothing was too much trouble for them they are all a credit to Scunthorpe and the NHS, thank you so much.

Grimsby:
Ward C5 – The care I have received since my arrival has been absolutely fantastic my experience couldn’t have been greater, very caring staff.

Goole:
Ward 6 – I received excellent patient care and the service is to be recommended, my stay and care was very good.

Community services:
Palliative care team – nurse was very attentive, understanding and honest. Answered all our questions and gave useful information, organised medication and physiotherapists. Brilliant, thank you!

Patients can complete the survey by filling in a card at the hospital, answering online at https://www.nlg.nhs.uk/patients/feedback/ and some will also receive an automated SMS message asking them to rate the service.

If you are a journalist and require further information contact the communications and marketing team on 03033 302528 or via nlg-tr.comms@nhs.net