Outpatients

Our outpatients departments run clinics for patients who have been referred for specialist advice, treatment, investigations or support. In all three of our hospitals we have a main outpatients department, with a variety of clinics for both adults and children, and specialist clinics may be held in other areas of the hospital.

About your appointment

If your condition worsens before your appointment then you should see your GP who can arrange to bring your appointment forward if the urgency of your referral has changed.

For current waiting times for new appointments please see our performance section

When you receive your appointment please check the date and time and let us know as soon as possible if this date is not suitable. You can do this by using the contact details on the bottom of your appointment letter or via our appointments page .

Patients who fail to keep their outpatient appointment without providing advance warning are defined as DNA (Did Not Attend). This means that you may be referred back to your GP and the referral process will start again.

Useful information:

  • For some outpatient appointments we offer a text message reminder service. Please make sure we have your up-to-date contact details so you can take advantage of this service.
  • Please bring a list of all the medicines you are currently taking
  • Inform us of any special requirements such as sight, hearing or mobility needs, please let us know as soon as possible, using the telephone number on your appointment letter.
  • If you require the services of an interpreter we are able to provide this via a telephone service or face-to-face depending on your appointment needs. Please call the PALS team on 03033 306518 to arrange this.
  • Guide dogs are welcome at the hospital
  • If you require access to a wheelchair, or require any assistance attending the clinic please ask a member of staff when you arrive.
  • You are welcome to bring somebody with you to your appointment but please be aware we have limited space in the waiting areas

Getting here

Information about how to get to our hospitals, maps of the hospitals and information about car parking is available under the hospitals section of the website. Please allow enough time to find a parking space and prepare to be at hospital for at least two hours. Staff will keep you up-to-date on any delays with clinics.

Are you entitled to hospital transport?

You are entitled to hospital transport if you need a stretcher for your journey or require oxygen or other medical gases during transit. You will also be considered for hospital transport if you have no other means of transport available and you:

  • Are permanently in a wheelchair
  • Have a mental health problem, learning disability, speech, sight or hearing difficulty which prevents you from using public transport
  • Have a medical condition that would compromise your dignity or cause public concern if public transport was used
  • Cannot walk without the continual support of another person or walking aid i.e. zimmer frame or similar
  • Experience side effects as a result of your medical treatment or condition which prevent you from using public transport.
  • Although you may have been referred to a Consultant, on the day you may see a member of their team. Please be assured that the Consultant will have reviewed your referral and appointed you to see the most appropriate member of their team. Some appointments will be with specialist nurses or allied health professionals.
  • Our hospitals in Scunthorpe and Grimsby have Lloyds pharmacies on site. ¬†They are open from 9am to 6pm, Monday to Friday. Prescription charges apply if you normally pay for your medicines.

Ambulance service desk staff will ask you a series of questions to ensure you are eligible for ambulance transport. Transport can only be booked four weeks in advance of your impending attendance. The ambulance service desks are open from 8am to 6pm (excluding bank holidays).

If you require ambulance transport, and live in Lincolnshire, please contact the The Thames Group on 0300 3033176. If you live in the East Riding of Yorkshire or North / South Yorkshire areas eg Goole, Snaith or Doncaster then please contact the Yorkshire Ambulance Service on (0300) 330 2000.

What to expect

Your appointment letter will tell which clinic you need to attend. Please report to the reception desk in the relevant area at least 10 minutes before the time of your appointment. We have volunteer guides who can help you find your way.The receptionist or nurse will check your name, address and date of birth. Main outpatient areas have self-check in kiosks.
You may be asked to go to another area for additional tests prior to your appointment. You will be asked to take a seat in the waiting area. When it is your turn you will be called into a consulting room. You will be asked to confirm your name / address / date of birth prior to any test or consultation. This is important as staff need to ensure that the right patient is undergoing the right test or consultation. If at anytime you do not understand something you have been told, please ask a member of staff who will explain.
We are able to offer a bleep service for patients wishing to leave the waiting area to get a drink or something to eat. Please ask the receptionist.

After your appointment

You may need to go for further tests or investigations or to make an appointment with another department. The department staff will explain what you need to do, or help you. If you would like to recieve a copy of your clinic letter please ask at reception.