Outpatients

Our outpatients departments run clinics for patients who have been referred for specialist advice, treatment, investigations or support. In all three of our hospitals we have a main outpatients department, with a variety of clinics for both adults and children, and specialist clinics may be held in other areas of the hospital.

About your appointment

If your condition worsens before your appointment then you should see your GP who can arrange to bring your appointment forward if the urgency of your referral has changed.

Find current waiting times for new appointments in our performance section.

When you receive your appointment please check the date and time and let us know as soon as possible if this date is not suitable. You can let us know if your appointment is not suitable by using the contact details on the bottom of your appointment letter or via our appointments page .

Patients who fail to keep their outpatient appointment without providing advance warning are defined as DNA (Did Not Attend). This means that you may be referred back to your GP and the referral process will start again.

Information for patients attending outpatient appointments during COVID-19 (197kb)
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Useful information:

  • For some outpatient appointments we offer a text message reminder service. Please make sure we have your up-to-date contact details so you can take advantage of this service.
  • Please bring a list of all the medicines you are currently taking
  • Inform us of any special requirements such as sight, hearing or mobility needs, please let us know as soon as possible, using the telephone number on your appointment letter.
  • If you require the services of an interpreter we are able to provide this via a telephone service or face-to-face depending on your appointment needs. Please call the PALS team on 03033 306518 to arrange this.
  • Guide dogs are welcome at the hospital
  • If you require access to a wheelchair, or require any assistance attending the clinic please ask a member of staff when you arrive.
  • You are welcome to bring somebody with you to your appointment but please be aware we have limited space in the waiting areas
  • Although you may have been referred to a Consultant, on the day you may see a member of their team. Please be assured that the Consultant will have reviewed your referral and appointed you to see the most appropriate member of their team. Some appointments will be with specialist nurses or allied health professionals.
  • Our hospitals in Scunthorpe and Grimsby have Lloyds pharmacies on site. They are open from 9am to 6pm, Monday to Friday. Prescription charges apply if you normally pay for your medicines.

What to expect

Your appointment letter will tell which clinic you need to attend. Please report to the reception desk in the relevant area at least 10 minutes before the time of your appointment. We have volunteer guides who can help you find your way.The receptionist or nurse will check your name, address and date of birth. Main outpatient areas have self-check in kiosks.
You may be asked to go to another area for additional tests prior to your appointment. You will be asked to take a seat in the waiting area. When it is your turn you will be called into a consulting room. You will be asked to confirm your name / address / date of birth prior to any test or consultation. This is important as staff need to ensure that the right patient is undergoing the right test or consultation. If at anytime you do not understand something you have been told, please ask a member of staff who will explain.
We are able to offer a bleep service for patients wishing to leave the waiting area to get a drink or something to eat. Please ask the receptionist.

After your appointment

You may need to go for further tests or investigations or to make an appointment with another department. The department staff will explain what you need to do, or help you. If you would like to receive a copy of your clinic letter please ask at reception.

Patient Initiated Follow-Up

During your outpatient appointment your healthcare professional will advise you on the next steps of your treatment. Some patients will be offered a ‘patient initiated follow up’ (PIFU) appointment.

PIFU allows you or your carer to contact us as and when you need to, rather than coming back for routine appointments when you do not want or need them.

How does it work?

If PIFU is suitable for you, your healthcare professional will discuss your condition with you and add your name to the PIFU appointment list. Instead of being given routine follow-up clinic appointments, you will be able to contact the service directly to arrange a follow-up appointment if you feel you need it.

Your healthcare professional will then advise on the symptoms you need to watch out for and provide you with a guide card to help you decide whether you need to make an appointment because your symptoms have returned or got worse. If you experience any problems with your condition, or complications after treatment, please use the information on the guide card to contact the service to arrange a PIFU appointment.

You will also be told how long you will stay on the PIFU waiting list as determined by your clinical condition. If you do not need to see the doctor or nurse about your condition within the specified period after your last appointment, you will be discharged back to your GP who will re-refer you if you need to be seen again in the future.

How do I book an appointment?

Booking an appointment is quick and easy. Just call the Patient Access Contact Centre team and say you have a PIFU. Call 03033 306642. You will be given a number to call should your particular condition or symptoms ‘flare up’ within a specified timeframe. We will then arrange an appointment for you. This will be via telephone, video or face to face.