About your stay
Each year more than 120,000 people come to our hospitals in Grimsby, Scunthorpe and Goole for treatment as an inpatient.
On admission you will be shown to your bed, around the ward and introduced to the nursing staff. You’ll be asked a series of questions, including if you are allergic to anything, and you will have an identity band put on your wrist to ensure staff can identify you correctly and give you the right care. We may also ask if you mind having your photo taken. This is to eliminate any opportunities for misidentification with patients with similar details and it is entirely your choice as to whether you consent to us doing this.
Please note that all our sites, hospitals and other premises are smoke free. Smoking is not allowed anywhere in the hospital grounds by patients, visitors or staff.
We know from experience that food can play a big part in a patient’s recovery process. We work in partnership with Apetito, an award winning, global organization with 50 years’ experience in providing good quality, nutritious food to hospitals. We are proud to have achieved a maximum five stars from scores-on-the doors for cleanliness and hygiene in our kitchens.
Our catering staff work in close partnership with our dieticians to enable us to cater for a wide range of special diets and nutritional needs including:
- Gluten free
- Low fat
- Low potassium diet
- High fibre
- Low lactose
- Milk/dairy free.
We also have a comprehensive snack list for patients who are at risk of malnutrition.
Each day you will be given a menu to select your meals for the following day. Please fill in the comments card provided as we are always looking for ways to improve our services.
We work on a three week cycle of menus. Coming in to hospital? You can see what food will be on offer during your stay:
|May 27 to 2 June||Lunch||Week 1 lunch|
|May 27 to 2 June||Tea||Week 1 tea|
|June 3 to 9||Lunch||Week 2 lunch|
|June 3 to 9||Tea||Week 2 tea|
|June 10 to 16||Lunch||Week 3 lunch|
|June 10 to 16||Tea||Week 3 tea|
|June 17 to 22||Lunch||Week 1 lunch|
|June 17 to 22||Tea||Week 1 tea|
|June 25 to July 1||Lunch||Week 2 lunch|
|June 25 to July 1||Tea||Week 2 tea|
Same sex accommodation
The Trust, in accordance with guidance issued in 2007, by the NHS Institute for Innovation and Improvement, has been working to improve privacy and dignity within clinical facilities, particularly focusing on ensuring that men and women have separate sleeping areas and separate toilets and bathrooms that they can reach without having to pass through (or close to) opposite sex areas.
Declaration of compliance:
The Trust is pleased to confirm that we continue to respect our patients privacy and dignity and are virtually compliant with the Government’s requirement to eliminate mixed-sex accommodation, except when it is in the patient’s overall best interest, or reflects their personal choice.
We have the necessary facilities, resources and culture to ensure that patients who are admitted to our hospitals will only share the room where they sleep with members of the same sex, and same-sex toilets and bathrooms will be close to their bed area.
Sharing with members of the opposite sex will only happen when clinically necessary (for example where patients need specialist equipment such as in Coronary Care, Intensive Care, High Observation Bays, or when patients actively choose to share (for instance children services). For people who sleep in shared spaces with people of the same sex, Trust staff will do everything possible to ensure dignity and privacy.
During April – February 2017, the Trust has undertaken a programme of work to ensure that mixed sex accommodation is mitigated, however, has declared 9 index patients culminating in 32 breaches of mixed sex accommodation. These have all been attributed to patients receiving care in a critical care environment, who then have an improved condition, and are able to be stepped down to general wards.
If our care should fall short of the required standard, we will report it. We will also set up an Assurance mechanism to make sure that we do not misclassify any of our reports.
Please note that healthcare students may be involved in your care and treatment. This is a vital part of their training but if you do not wish healthcare students to be present, please tell the nursing staff before the ward round- this will not affect your care or treatment.
Radio and television
Hospedia is a service which provides patients with their own telephone and TV at their bedside and is available on the majority of wards. The 24-hour service offers a pay phone and pay option for satellite TV, which includes access to various channels, movies etc. The system offers free access to radio, audio books and hospital information. Cards can be purchased from pay stations located around the hospitals. The service is free on children’s wards up until 7pm.
Grimsby and Scunthorpe hospitals have their own hospital radio stations. Each has its own website where you can find details of programming, contact details and more:
Please check with the ward you are staying on about their visiting policies as many operate a two visitors per patient policy. Please ensure if a relative or loved one is coming to visit you that they don’t come into our hospitals if they’ve had diarrhoea or sickness in the last 48 hours.
Our chaplains provide pastoral, religious and spiritual support for patients, relatives and staff, of all faiths or none.
Zero tolerance: violent, threatening and abusive behaviour
We are committed to providing high quality care to patients but the following inappropriate behaviour will not be tolerated:
- Threatening/abusive behaviour
- Verbal/physical abuse.
The Trust reserves the right to withdraw from treating patients who are threatening, abusive or violent and to remove those persons from the premises. All acts of criminal violence and aggression will be notified to the police immediately.