Before you arrive

When you receive your appointment please check the date and time and let us know as soon as possible if this date is not suitable. You can do this by using the contact details on the bottom of your appointment letter or via our cancellation portal .

Patients who fail to keep their outpatient appointment without providing advance warning are defined as DNA (Did Not Attend). This means that you may be referred back to your GP and the referral process will start again.

SMS reminder service
Did you know you can now benefit from our new text message reminder service? Find out more in our news section  or read our information leaflet.

Please bring to your appointment a list of all the medicines you are currently taking.

Special requirements

If you have any special requirements such as sight, hearing or mobility needs, please let us know as soon as possible, using the telephone number on your appointment letter. You may require the services of an interpreter if English is not your first language; we are able to provide this via a telephone service. We can also arrange sign language interpreters.


Where we are based

At Diana, Princess of Wales Hospital the department is located on the left when you walk through the main entrance. At Scunthorpe General Hospital there is a dedicated outpatients entrance on the Cliff Gardens side of the hospital and at Goole you walk through the main entrance and turn left.

Help with transport

If you require ambulance transport, and live in Lincolnshire, please contact the The Thames Group on 0300 3033176. If you live in the East Riding of Yorkshire or North / South Yorkshire areas eg Goole, Snaith or Doncaster then please contact the Yorkshire Ambulance Service on (0300) 330 2000.

Ambulance service desk staff will ask you a series of questions to ensure you are eligible for ambulance transport. Transport can only be booked four weeks in advance of your impending attendance. The ambulance service desks are open from 8am to 6pm (excluding bank holidays).

Are you entitled to hospital transport?

You are entitled to hospital transport if you need a stretcher for your journey or require oxygen or other medical gases during transit. You will also be considered for hospital transport if you have no other means of transport available and you:

  • Are permanently in a wheelchair
  • Have a mental health problem, learning disability, speech, sight or hearing difficulty which prevents you from using public transport
  • Have a medical condition that would compromise your dignity or cause public concern if public transport was used
  • Cannot walk without the continual support of another person or walking aid i.e. zimmer frame or similar
  • Experience side effects as a result of your medical treatment or condition which prevent you from using public transport.

Guide dogs

Guide dogs are welcome at the hospital, but we would appreciate it if you could contact the department you are visiting so arrangements for this can be made before your appointment.