Wards at Diana, Princess of Wales Hospital

Please note that visiting restrictions are currently in place on the majority of wards. We are continually reviewing our visiting policy – please keep an eye on the Coronavirus pages for further updates.
Communication with hospital wards
We would ask that you please bear with us at this difficult time as we are aware that at times, due to our staff prioritising patient care, we are unable to answer phones and communicate with relatives as often or as timely we would like to.

We ask that all communication is channelled through one person at this time, to reduce the number of calls into the wards. If you cannot get through when you call the wards to enquire about your loved one, you can contact the Patient Contact Helpline on 03033 306666 between the hours of 9am and 5pm, Monday to Friday. Please note, we do ask you still try contacting the ward in the first instance. This number is manned by non-clinical volunteer staff who will take messages and deliver them to your relatives, or help you to locate your loved one or get the ward to respond to you directly .

This team is not able to share clinical information, however, they are able to get messages to the clinical team looking after your relatives, advise you on other options for communication, such as video calling, and will be able to organise drop-offs and collections of belongings for patients.

Alternatively, an email address – nlg-tr.twpatientcontacthelpline@nhs.net – will be manned throughout the same hours. Please note this helpline has been put in place to support connecting people for this period of the pandemic, following feedback from the public that this has become a challenge. This is a short-term solution whilst we see this surge in activity across our hospitals. The latest information on visiting is on the website.

Ward Speciality Phone number
Acute medical unit AMU Short stay 03033 303250
Amethyst unit Haematology 03033 304213
Laurel ward Gynaecology and breast 03033 304390
B1 Same Day Emergency Care 03033 303062
B2 assessment unit Assessment 03033 304391
B3 Colorectal and general medicine 03033 304392
B4 Elective 03033 303553
B6 Trauma and orthopaedics 03033 304468
B7 Elective 03033 304467
C1 Glover Respiratory 03033 303058
C2 Respiratory 03033 303916
C3 Short stay
03033 303365
C5 Cardiology and general medicine 03033 304594
C6 Endocrinology and elderly medicine 03033 303905
Day surgery Surgery 03033 303877
High dependency unit Medical 03033 303690
Intensive therapy unit Intensive care
03033 304619
Maternity – Jasmine Maternity 03033 304787
Maternity – Blueberry Maternity 03033 304789
Maternity – Holly Maternity 03033 304790
Maternity – Honeysuckle Maternity 03033 304794
Rainforest (children’s) Paediatrics 03033 304477
Neonatal unit Paediatrics 03033 304804
Stroke Unit Stroke 03033 303906