Accessibility statement for

This accessibility statement applies to

This website is run by Northern Lincolnshire and Goole NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • You cannot skip to the main content when using a screen reader
  • Older images don’t all have alternative text
  • Some pages have an issue with colour contrast, for example the home page icon

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications team on or on 03033 302743.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Northern Lincolnshire and Goole NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We are currently adding text alternatives for all images and plan to complete this by October 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
  • The main content cannot be skipped to using screen reading software, failing WCAG 2.1 success criterion 2.4.1 (bypass blocks). We are planning to rebuild the website during 2021.
  • Some of the hyperlinks are not descriptive enough which fails WCAG 2.1 success criterion 2.4.4 (Link purpose in context). We are working through all the hyperlinks on the website and plan to rectify this by September 2020.
  • There are instances of low colour contrast which fails WCAG 2.1 success criterion 1.4.3 (colour contrast). We are planning to rebuild the website during 2021. The new site will meet this requirement.
  • Some pages have errors identified by the W3C validator. This fails WCAG 2.1 success criterion 4.1.1 (parsing). We are planning to rebuild the website during 2021. The new site will meet this requirement.
  • Keyboard focus states are not clear across all elements This fails WCAG 2.1 success criterion 2.4.7 (focus visible). We are planning to rebuild the website during 2021. The new site will meet this requirement.

Disproportionate burden

PDF documents

We’ve assessed the cost of making our previously-published essential PDFs accessible, and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). We are planning a rebuild of the website in 2021 which will enable us to meet this requirement.

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and our Trust board papers are published as pdfs. In 2021, we plan rebuild the website which will involve either fixing these or replacing them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.


We plan to add captions to all video content on our website, hosted on our YouTube channel.

What we’re doing to improve accessibility

The Trust had planned to completely rebuild the website during 2020 in order to ensure all accessibility guidelines were met before the deadline. However, the Communications team is a small team and had to suspend routine work from March 2020 onwards due to the Coronavirus pandemic. This website rebuild is now planned for 2021. In the meantime, the team are steadily working through the image library to add ‘alt image’ tags on.

Preparation of this accessibility statement

This statement was prepared on 22nd September 2020. It was last reviewed on 15th December 2020.

This website was last tested on 30th January 2020. The test was carried out by our trusted agency and staff at NLaG.

As our website contains thousands of pages, we selected a sample of pages to test based on average use, volume of traffic, and content type. We tested the following pages as they contain our main features used across the site:

You can read the full accessibility test report.