Feedback from our patients shows the care we provide is the ‘most improved’ out of the 73 Trust’s taking part in the National Inpatient Survey compared to last year’s results.
The 2021 Inpatient Survey shows how we scored against other NHS Trusts throughout England in a series of 47 questions that consider all aspects of the experience inpatients have when they are admitted to hospital. The survey was carried out amongst a random sample of adult inpatients who were in Scunthorpe, Grimsby and Goole hospitals during November 2021. It asked patients questions about admission and discharge, the hospital and ward environment, care and treatment, their operations and procedures, communication with staff, involvement in decisions and being treated with respect and dignity.
Ellie Monkhouse, Chief Nurse, said: “We are delighted with the fantastic results from the 2021 survey. It goes to show the hard work of our staff and the improvements we’re making are having a real difference on patient care.
“Not only did we have the ‘most improved’ results compared to last year’s results, we also improved our overall ranking and came out 37th out of 73 Trusts taking part, a much better position than placing 69th out of 75 in 2020. We’re moving in the right direction and our efforts are not going unnoticed.”
Some of the top scores compared to the national average, from the 1,153 inpatients surveyed, include:
- 85% of inpatients rated their overall experience as 7/10 or more (82% average)
- 73% did not mind waiting as long as they did for admission (65% average)
- 86% got enough help from staff to eat (83% average)
- 78% said food was very good or fairly good (69% average)
- 96% got enough to drink (94% average)
We improved in many areas from the previous survey, putting us in the top spot for ‘most improved’:
- 90% were able to take their own medication when needed to (up from 83%)
- 12% were asked to give their views on the quality of care during their stay (up from 7%)
- 84% knew what would happen next with care after leaving hospital (up from 79%)
- 91% were offered food that met dietary requirements (up from 86%)
Other positives included nurses answering questions clearly (98%), patients are given enough privacy when being examined or treated (99%), staff helped control pain (98%) and staff helped when needed attention (98%).
Ellie added: “I am really proud of all of our staff who continue to provide excellent patient care. Our wards and departments are regularly reviewed to ensure they’re meeting the highest of standards and providing the care all our patients deserve to receive. We’re continuously making improvements and working hard to make our patient’s experience with us the best it can be. Listening to patient feedback through surveys like this and acting on the findings helps us to provide the best inpatient experience possible.”
Our bottom scores compared to the average of other Trust’s taking part in the survey focused on communication, admission and the discharge process:
- 63% did not have to wait long to get to bed on a ward (74% average)
- 76% said we explained well how they might feel after a procedure (83% average)
- 79% said we explained well how a procedure had gone (85% average)
- 77% said staff discussed the need for additional equipment or home adaptation after discharge (83% average)
- 73% said their family or home situation considered at discharge (78% average)
The full results of the survey can be found on the CQC website.
