Accessibility - Northern Lincolnshire and Goole NHS Foundation Trust

Accessibility statement for nlg.nhs.uk

This accessibility statement applies to www.nlg.nhs.uk

This website is run by Northern Lincolnshire and Goole NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

Some PDF documents are not fully accessible. Where possible we are creating a web page instead of using a PDF.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email – nlg-tr.comms@nhs.net
Write to – Communications Team, New Beacon House, Ridgeway, Scunthorpe, DN17 1BS

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications team on nlg-tr.comms@nhs.net or on 03033 302743.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Northern Lincolnshire and Goole NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs and non-HTML documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure. This fails WCAG 2.1 success criterion 1.1.1 Non-text Content (A) and 1.3.1 Info and Relationships (Level A).

We will be reviewing all PDF documents that are essential for our services and converting these to accessible pages before 1 April 2024. Any new PDFs or Word documents we publish will meet accessibility standards. Where possible we are replacing these with HTML pages or an accessible PDF.

If you require a PDF document in an accessible format such as large print, easy read, audio recording or braille, please email nlg-tr.comms@nhs.net

Content that’s not within the scope of the accessibility regulations

PDFs and non-HTML documents

Some of our PDFs and Word documents are essential to providing our services or our discharging our legal duties. For example, we have PDFs with information on how users can access our services, and publish our Trust Board papers and Annual Reports in PDF format.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix the August 2018 finance report.

Preparation of this accessibility statement

This statement was prepared on 16 December 2021. It was last reviewed on 13 September 2023

This website was last tested on 17 November 2021. The test was carried out by our trusted agency and staff at NLaG. We are awaiting the release of the WGAC 2.2 before carrying out our next audit.

As our website contains thousands of pages, we selected a sample of pages to test based on average use, volume of traffic, and content type. We tested the following pages as they contain our main features used across the site:

If you require the full accessibility test report, please email nlg-tr.comms@nhs.net