Have you ever wished you could pick the time, date, or location of your hospital appointment to better suit you?
Well, thanks to the latest update to our Patient Portal, you may soon be able to do just that – and all with a couple of clicks on your mobile phone or tablet.
If this option is available to you, we will send you a text message (which will come from 07860 039092) with a link to the Patient Portal.
If the service is available at more than one of our hospitals, you will first be able to choose which would be most convenient for you, before selecting one of the available appointments from a range of dates and times.
The details will then be confirmed within the portal, and you can get on with your day.
Group Chief Strategy, Partnerships and Digital Officer, Andy Haywood, said: “Our new patient led booking service will transform the way in which our patients interact with their care.
“This new service will see an end to patients receiving a letter with an appointment they can’t make and then having to wait long periods on the phone to try and rebook. We’re really excited to be commencing rollout of digital, patient-led booking which will bring our services in line with what we expect in every other aspect of our daily lives.”
This is just the latest benefit to have been rolled out as part of our upgrade of the Patient Portal.
We are already using the service to send messages straight to your mobile phone if there’s something we need to let you know about.
This could be anything from clinics being held in a different location in the hospital to an earlier appointment slot opening up which you may want to take advantage of.
We can also use the service to ask simple yes or no questions – for example, checking if you can still attend an appointment, allowing us to offer it to someone else if you’re unable to make it – helping us to make the most of our resources and reduce waiting times.
Initially, the new service is being piloted for appointments at our Hull University Teaching Hospitals NHS Trust hospitals but will soon be rolled out across Northern Lincolnshire and Goole NHS Foundation Trust too.
It is also running alongside our existing patient portal services from Patients Know Best and Healtcare Communications, so it’s important that you don’t ignore any communications you receive.
If you would rather not manage your appointments via the portal, that’s absolutely fine – we appreciate that it’s not right for everyone. You can arrange this by calling 01482 469330 and we can take care of it.
