What is Patients Know Best (PKB)?
PKB gives you secure access to parts of your health record via an online patient portal.
Once you’ve signed up you’ll be able to view outpatient summaries, discharge summaries and even test results online. If you are receiving treatment elsewhere, from another healthcare provider, you may be able to see information relating to that too. All your data is stored securely. Simply log in to view your healthcare information or use it to understand and monitor your condition.
Have we got your email address on record?
So we can invite you to register for the portal please email nlg-tr.patientaccesscallcentre@nhs.net with your name, address, date of birth, and NHS number (if you know it).

Benefits
PKB is free to use and will allow you to:
- See your record anytime: See all your appointments, medical correspondence, test results, and medication lists, together in one place, wherever you go.
- Receive notifications when new information is available, prepare any questions ahead of appointments and manage your health and care in the meantime.
- Add your data: Add important information about your past medical history or any old clinical documentation so it’s there in one place, when you need it.
- Track your health: Keep a journal, monitor your symptoms and add measurements. Understand what’s normal for you. Then, if something isn’t quite right, you know when to contact your health and care team.
- Share your record: Instantly share all, or parts of your record with anyone who needs it. Quickly give access to your GP, hospital consultant, at-home care provider, pharmacist, paramedic, carer or next of kin. Control what they see with granular privacy and consent settings and best of all, access it wherever you go (at home or abroad) for real peace of mind.
To find out more about this service or to understand how your data is protected go to the PKB website.
Read about how PKB is supporting the NHS to achieve the ambition ‘for a greener NHS’ with net carbon zero.
How can I register?
We’ll be contacting patients who we have an email address for to invite them to sign up for a PKB account. So we can contact you please ensure we have an up-to-date email address for you. Contact our Patient access team – nlg-tr.patientaccesscallcentre@nhs.net
Received an invitation from us already? Go to joinpkb.com to complete registration.
Need help? Watch this video: