Information for audiology patients during Covid-19

Our staff are still here to support you in the following ways:

Need a hearing aid repair? We can repair this for you – simply send your hearing aid to the team based at the hospital closest to you (Grimsby or Scunthorpe) along with a brief description of the problem.

Need replacement batteries? Just call 03033 304645 for Grimsby, 03033 302436 for Scunthorpe or e-mail us at and we can post these out to you.

Our teams have created the following YouTube videos which we hope you find useful.

Our audiology departments offer diagnostic hearing tests, tinnitus assessment, newborn screening and provide and maintain NHS hearing aids.

Audiology is the diagnostic assessment, rehabilitation and habilitation* of people with ear, hearing and/or balance difficulties. *Rehabilitation focuses on restoring a skill that is lost. In children, the skill may not be there in the first place, so it has to be taught, hence the services are habilitative, not rehabilitative.

Hearing aid clinics

We offer an appointments only service for hearing aid repairs, fittings and re-assessments at our three hospitals; Diana, Princess of Wales Hospital in Grimsby, Scunthorpe General Hospital and Goole and District Hospital. Please note these are for existing patients only.

Booked appointments are also available at the following locations:

Central Surgery, King Street, Barton upon Humber
Freshney Green Medical Centre, Sorrell Road, Grimsby
Weelsby View Health Centre, Ladysmith Road, Grimsby
Beacon Medical, St Hughs Avenue, Cleethorpes
Pilgrim Primary Care Centre, Pelham Road, Immingham
Louth County Hospital, High Holme Road, Louth

Replacement hearing aid batteries are available from the hearing aid clinics and from:

  • Volunteers desk at the main entrance in Grimsby hospital
  • Val Waterhouse Centre, Kent Street, Grimsby
  • Foresight, New Market Street, Grimsby
  • Keelby Surgery, Pelham Crescent, Keelby
  • Xray reception, Goole and District Hospital.

Safety alert on batteries

Keep batteries away from small children and animals. They are small and can be easily swallowed or pushed into the nose or ear.
Guidance has recently changed to recommend a battery lock is fitted to a hearing aid if the user is a child under 5 or if they are likely to be in regular contact with children under 5. A battery lock should also be considered for those patients with health conditions or disabilities that might put them at increased risk of swallowing a coin/ button battery. If you think a battery lock is required please contact the department.
A battery can cause serious harm and even death. Severe tissue damage can be caused by the electrical current discharged from the battery. This can lead to internal burns and can occur up to 28 days after ingestion. If a battery is accidentally swallowed seek medical attention immediately. Take the packaging with you and do not encourage them to eat, drink or make them sick.

Newborn hearing screening

More than 1,000 babies are born each year in England with deafness or hearing loss in one or both ears. The parents of every newborn baby in England are offered the opportunity to have their child checked for hearing impairment shortly after birth. The audiology department at Scunthorpe General Hospital sees newborns referred from the hospital’s neonatal intensive care unit and the community based health visitors for further investigation and, if appropriate, amplification to develop the child’s communication skills.


Tinnitus is the perception of sound in the ears or head where no external source is present. The word comes from Latin word tinnire and means to tinkle or to ring like a bell. In almost all cases, tinnitus is a subjective noise, meaning that only the person who has tinnitus can hear it. Someone with tinnitus often describes it as ringing in the ears, but people report hearing all kinds of sounds: crickets, whooshing, pulsing, ocean waves, buzzing, even music.

If you have persistent and troublesome tinnitus, you may want to visit your GP for an examination to rule out any possible medical and physiological problems associated with tinnitus. The doctor may refer you to the ear-nose-throat specialist who may in turn refer you to an audiologist for a hearing assessment. The audiologist may discuss management options with you regarding your tinnitus including counselling.

Tinnitus presentation

Useful links

Newborn Hearing Screening
Hearing tests for children
Support for children and young people
Action On Hearing Loss
Tinnitus Helpline

Key staff

Head of service: Gavin Cogley
Audiology lead at Grimsby: Ross Keith
Audiology lead at Scunthorpe: Laura Wright

Contact details

Audiology department

Diana Princess of Wales Hospital
Scartho Road
North East Lincolnshire
DN33 2BA
03033 304645

Audiology department

Floor D, Outpatients
Scunthorpe General Hospital
North Lincolnshire
DN15 7BH
03033 302436 (Use this number for Goole hospital appointments too)

Patient information leaflets