Information for audiology patients during Covid-19

Although appointments are currently not going ahead due to Coronavirus, our staff are still here to support you in the following ways:

Need a hearing aid repair? We can repair this for you – simply send your hearing aid to the team based at the hospital closest to you (Grimsby or Scunthorpe) along with a brief description of the problem.

Need replacement batteries? Just call 03033 304645 for Grimsby, 03033 302436 for Scunthorpe or e-mail us at and we can post these out to you.

Our teams have created the following YouTube videos which we hope you find useful.

Our audiology departments offer diagnostic hearing tests, tinnitus assessment, newborn screening and provide and maintain NHS hearing aids.

Audiology is the diagnostic assessment, rehabilitation and habilitation* of people with ear, hearing and/or balance difficulties. *Rehabilitation focuses on restoring a skill that is lost. In children, the skill may not be there in the first place, so it has to be taught, hence the services are habilitative, not rehabilitative.

Hearing aid clinics

Repair and maintenance of NHS hearing aids is available without an appointment at the Diana, Princess of Wales Hospital in Grimsby on Tuesdays between 1pm and 4pm and Thursdays between 9am and 12pm. (Please note these are currently not going ahead as we cannot facilitate social distancing in the department – contact the team if you need advice) Outside of these times, patients will not be seen without an appointment. There is however the option of leaving the hearing aid to be repaired for collection which we endeavour to do within 48 hours.
At Scunthorpe General Hospital and Goole and District Hospital we offer an appointments only service for hearing aid repairs, fittings and re-assessments. Existing patients can call our Scunthorpe number below to make an appointment to be seen at both Scunthorpe and Goole.

Booked appointments are also available at the following locations:

Central Surgery, King Street, Barton upon Humber
Freshney Green Medical Centre, Sorrell Road, Grimsby
Weelsby View Health Centre, Ladysmith Road, Grimsby
Beacon Medical, St Hughs Avenue, Cleethorpes
Pilgrim Primary Care Centre, Pelham Road, Immingham
Louth County Hospital, High Holme Road, Louth
Marisco Medical Practice, Stanley Avenue, Mablethorpe
Central Surgery, King Street, Barton upon Humber

Replacement hearing aid batteries are available from the hearing aid clinics and from:

  • Volunteers desk at the main entrance in Grimsby hospital
  • Hope Street Clinic, Hope Street, Grimsby
  • Foresight, New Market Street, Grimsby
  • Keelby Surgery, Pelham Crescent, Keelby
  • Xray reception, Goole and District Hospital.

Newborn hearing screening

More than 1,000 babies are born each year in England with deafness or hearing loss in one or both ears. The parents of every newborn baby in England are offered the opportunity to have their child checked for hearing impairment shortly after birth. The audiology department at Scunthorpe General Hospital sees newborns referred from the hospital’s neonatal intensive care unit and the community based health visitors for further investigation and, if appropriate, amplification to develop the child’s communication skills.


Tinnitus is the perception of sound in the ears or head where no external source is present. The word comes from Latin word tinnire and means to tinkle or to ring like a bell. In almost all cases, tinnitus is a subjective noise, meaning that only the person who has tinnitus can hear it. Someone with tinnitus often describes it as ringing in the ears, but people report hearing all kinds of sounds: crickets, whooshing, pulsing, ocean waves, buzzing, even music.

If you have persistent and troublesome tinnitus, you may want to visit your GP for an examination to rule out any possible medical and physiological problems associated with tinnitus. The doctor may refer you to the ear-nose-throat specialist who may in turn refer you to an audiologist for a hearing assessment. The audiologist may discuss management options with you regarding your tinnitus including counselling.

Useful links

Newborn Hearing Screening
Hearing tests for children
Support for children and young people
Action On Hearing Loss
Tinnitus Helpline

Key staff

Head of service: Gavin Cogley
Audiology lead at Grimsby: Ross Keith
Audiology lead at Scunthorpe: Laura Wright

Contact details

Audiology department

Diana Princess of Wales Hospital
Scartho Road
North East Lincolnshire
DN33 2BA
03033 304645

Audiology department

Floor D, Outpatients
Scunthorpe General Hospital
North Lincolnshire
DN15 7BH
03033 302436

Patient information leaflets