Complete our feedback form to share either a compliment or concern. On the form, you will be asked if you’d like us to get in touch about your feedback.
Friends and Family Test
If you’ve recently been a patient with us you can provide your feedback online.
The Friends and Family Test gives patients an opportunity to provide feedback on the care and treatment they receive. We use the results to build on good performance and identify any areas for improvement.
Within 48 hours of receiving care or treatment as an inpatient or visitor to A&E, patients are given the opportunity to answer the following question:
“How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?”
They are then asked to answer how likely or unlikely along a six-point scale they would be to do that. There is also the opportunity to elaborate on the reasons for their answer and all feedback is encouraged whether positive or negative.
Patients respond to the question on a postcard on discharge from hospital which they can place in a box on the ward, or take it home and post it back to the freepost address provided. Alternatively, some patients may receive the question via text message.
Our most recent results from the Family and Friends Test can be viewed on the NHS England website.
Share your story or experience with us on the Care Opinion website.
You can also contact us via our social media channels. If you are leaving a compliment we will pass this on to the ward or department you visited, if you have a concern you wish to raise we’ll do our best to get back to you quickly with either an answer or to signpost you for further support.
Directly to the ward or department
Our staff really appreciate hearing your thoughts directly. You can do this during your stay or appointment, or alternatively by getting back in touch at a later date.