We outsource our Accounts Payable Service to East Lancashire Financial Services (ELFS).
To ensure an efficient service, there are invoice guidelines we ask that you follow when preparing your invoice for submission or raising queries:
Invoices
Invoices should be submitted by email to [email protected], these will then be uploaded into the purchase ledger system. If a purchase order number is quoted and there is also a receipt that matches the invoice, the invoice will be automatically matched and paid. If the invoice fails the three-way match process, accounts payable will contact the requestor and/or the procurement department in an attempt to resolve the query/mismatch. On resolution, the invoice will be matched allowing payment of the invoice.
If the invoice does not quote a valid purchase order number, the invoice will be returned to you unless an exception to usual purchase order rules has been agreed. For those agreed exceptions, accounts payable will contact the relevant budget holders to ask them to authorise payment of the invoice. Only when this authorisation is received by accounts payable can payment be made to the supplier.
Outstanding invoices or invoice queries
ELFS does not operate a direct telephone number or email address for queries. Supplier enquiries need to be logged via the Self Service portal where you can see if your invoices are registered on the system and if so, what the current status of the invoice is.
If further help is needed registering on the portal this can be provided directly by ELFS by emailing [email protected]. If further information is needed you can log a query and you will be provided with an incident number. If the query is not resolved, the incident number can be used to request a call back via the portal.
Any escalation of unresolved issues to existing contacts in the Trust will need to quote the incident number and call back request details in relation to the issue that is being escalated.
