Each year there are more than 135,000 attendances at our two emergency departments at Scunthorpe and Grimsby, which are open 24 hours a day, seven days a week. Please ask yourself if it is a genuine accident or emergency before attending. Alternative treatment options are available below.
How A&E works
As we deal with a huge variety of conditions from life threatening situations and serious injuries and illnesses to more minor conditions, we operate a system of triage. This means that patients are prioritised by the degree of urgency, the most urgent seen first, not in the order of attendance.
Our team of doctors and nurses are highly trained and very motivated and many of our staff have completed specialist courses to help improve the quality of care given to our patients. In line with national standards we aim to treat 95 per cent of patients within four hours of attending the department.
“Excellent care, communication, compassion and everything was of the best standard.”Patient comment via Friends and Family Test
Alternatives to A&E
For illnesses that are not life threatening you should first contact your GP surgery. Outside of normal surgery hours you can still phone your GP, but you will usually be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays. If you live in North East Lincolnshire call (01472) 256256 or for North Lincolnshire or Goole call 111.
Your local pharmacy
Pharmacists are trained experts in the use of medicines. They can advise you on the safe use of prescription and over-the-counter medicines. They can also promote health and wellbeing and provide access to stopping smoking, sexual health and alcohol support services. These services could save you a trip to your GP, or help you to make healthy lifestyle changes.
Single point of access service for North East Lincolnshire
The Single Point of Access (SPA) is open 24/7/365 and provides access to a range of community health and social care support, including access to social workers and nurses. Staff within the SPA are experts in accessing community support services. Call (01472) 256 256.
Visit the Urgent Treatment Centre at Goole and District Hospital for minor ailments and injuries such as cuts and bruises, infections, strains, rashes and burns. You do not need an appointment.
If it’s not an immediate emergency call NHS 111. The service is available 24 hours a day, seven days a week, and can provide medical advice and advise you on the best local service to offer the care you need.