Help with transport
If you need to travel on a stretcher or require oxygen or other medical gases during your journey to hospital, you’re entitled to hospital transport.
You may also be considered for hospital transport if you have no other means of getting to us and you:
- Are permanently in a wheelchair
- Have a mental health problem, learning disability, speech, sight or hearing difficulty which prevents you from using public transport
- Have a medical condition that would compromise your dignity or cause public concern if you used public transport
- Can’t walk without the continual support of another person or walking aid, such as a zimmer frame
- Experience side effects as a result of your medical treatment or condition which prevent you from using public transport
How to book
Ambulance service desk staff will ask you a series of questions to ensure you are eligible for ambulance transport.
If you live in North East Lincolnshire
To request hospital transport, please contact The Thames Group on 0300 3033176 between 8am and 6pm (excluding bank holidays).
To ensure the service is always available for those who need it, the staff will ask you a series of questions to ensure you’re eligible.
There are more details of the information you’ll need to provide on the Thames Ambulance website
If you live in North Lincolnshire or East Riding of Yorkshire
Please contact the Yorkshire Ambulance Service (YAS) on 0330 678 4000 between 8am and 6pm (excluding bank holidays).
Medibus operate a service to Scunthorpe and Goole hospitals for anyone living in the East Riding of Yorkshire. Find out more about the service. Please note – there is a cost to this service.
From Tuesday 1 April 2025, YAS will be implementing eligibility changes to non-emergency patient transport service (PTS). Patients who can make their own way to and from healthcare settings using their own transport, family members, public or community transport or taxi services should do so.
When this is not possible, YAS will consider the needs of all patients for example their physical health, visual impairment, mental health or learning disability for their eligibility for PTS. Staff in their reservations team will ask a set of questions, these questions will also be used when making online bookings through Quick Book. This is to ensure the patient qualifies for PTS, and to assess their transport needs.
If you live in the wider Lincolnshire area
Please note from 1 July 2023, East Midlands Ambulance Service (EMAS) will take over the non-emergency patient transport service (NEPTS) in Lincolnshire. Please contact EMAS NEPTS booking line on 0300 300 3434 . Bookings can only be arranged no more than 7 days before the actual appointment day.
We appreciate your help to ensure the service is used wisely and responsibly. If you no longer require transport or it has been amended, please call 0300 300 3434 to notify EMAS. This is to ensure the crew and resources could be used instead to assist a patient waiting elsewhere.
Please visit the EMAS website to learn more information.
Other transport options
North Lincolnshire
The Humber and Wolds Rural Community voluntary car service
They have approx. 20 volunteers across North Lincolnshire who use their own cars to provide transport for things like health related appointments. They can be local or long distance. The customer pays the driver a mileage rate, currently 45p per mile from the driver’s residence and return. Where possible, they try to get a driver as close as possible to the passenger’s home. A minimum of 48 hours notice is required to arrange a journey. Call 01652 637700.
Just Go North Lincs bus service
An on demand bus service operating for people travelling in North Lincolnshire. Passengers book and pay directly from their smartphone through the JustGo North Lincs app or by calling 01482 381710. Prices are from £2.50 for a single trip and can be booked four weeks in advance.
North East Lincolnshire
Dial a Ride
Dial a ride is a community run service which provides accessible transport for people who find it difficult to use public transport due to illness or disability. Passengers can book any number of journeys with one telephone call 01472 269199 and they can book for others making the same journey. They should book preferably 3 to 4 days before they want to travel and book their ride. The service is door to door for the passengers and a companion. The booking clerk will work out the route to be as efficient as possible, collecting people in the same area with similar travel requests.
