Our Subject Access Request team handle enquiries from individuals who would like access to their Health Records.
How you can access your records
Everyone has the right to access their personal Health Records under the Data Protection Act 2018 and UK GDPR. This means individuals have the right to request copies of their Health Records and other personal information.
If you are a personal legal representative of a living or deceased patient under the Access to Health Records Act 1990 you may have the right to request access to the Health Records and other personal information of the individual concerned, providing that the necessary legal criteria is met.
Access your health record online
Some patients can now access their health records online via Patients Know Best. We’re starting with Cardiology then moving on to other services. You’ll be able to see appointment letters, test results and more.
How do I make a request to access the health records?
If you are a patient or a patient’s personal legal representative and wish to apply for Access to Health Records, you are required to complete a ‘Request for Information Application Form’.
The application form is provided by the Subject Access Request Department and can be requested via email or telephone using the contact details below. It is important that the application form is completed fully and all necessary information/documents are provided before the Subject Access Request Department are able to proceed with your application.
Will I get charged for accessing a health record?
Generally there isn’t a charge for copies of your Health Records, however a fee can be charged if a request is considered as manifestly unfounded or excessive, this includes duplicate requests.
When will I receive copies of my Health Records?
We aim to complete requests within 30 days from the day that the completed application form and all necessary information/documentation is received by the Subject Access Request Department. However if you have made a number of requests or your request is considered complex an application may take up to an additional two months to process.
How will I receive a copy of my health records after viewing?
Health Records will be provided in either paper or electronic format. Paper copies are sent by special signed for delivery to the applicants address. Electronic copies will be sent by email securely to the applicants verified email address.
Contact Details for Further Information
We will aim to deal with requests within a month. In order to respond to requests as promptly as possible, we would encourage applicants to view the health record to ensure the correct information is selected which prevents additional work in providing information which is not necessary.