If you have a smartphone then you don’t need to wait for your appointment letter to arrive in the post anymore as you can confirm, cancel or rebook your appointment/admission at the click of a button via our patient portal.
Don’t worry about missing a letter as if you don’t open the digital letter, within 48 hours a hard copy will be sent to you in the post. If you don’t have a smartphone, or you’ve not given us your mobile number, you will continue to receive paper letters in the post.
We also offer SMS reminders – look out for a text message 7 days in advance (from 07786 209254) and again 48 hours before your appointment (from ‘NHSNLaG)’ to remind you of the time and date and where to go if it’s a face-to-face appointment or how to access it if it’s a virtual one.
With digital letters you can:
- Change the text size of your letter, zoom in or out
- Have the letter read out to you
- Change the letter to another language
- Download the letter to your phone, securely email it or print it if desired
- Add the date of your appointment/admission to your phone’s calendar
- Help save the Trust printing and postage costs, which is better for the environment too
What a revelation! I was able to read a letter addressed to me without needing ‘an outsider’ to read a private and confidential letter to me. Thank you, what a difference this is going to make!Colin Boyce, visually impaired patient
We’re currently live with digital letters for Outpatient appointments and admissions (when you’re coming to stay in hospital overnight or coming in as a day case).
Phase three will see Diagnostics, Cardiology and Community and Therapy services go live in 2024.
You can now also view your outpatient appointments via the NHS app. Download it today.
How it works
If you have changed your mobile number or want to opt out of digital communications please let us know by emailing firstname.lastname@example.org and include your full name, date-of-birth and postcode, or your NHS number if you know it, so we can update your records. We are also collecting patient email addresses so if you’re happy for us to keep your email on file please let us know so you can benefit from future digital communications, such as being able to view your records online.
Watch this video to see how it works in detail:
What happens when you receive the text message
1. You will receive a text reminder to your smartphone with your appointment/admission details – it will come from ‘NHS NLaG’ and say ‘This is a Patient Portal digital letter invitation from North Lincolnshire and Goole NHS Foundation Trust.’ Simply click the link in the text message to take you through to the Portal.
2. When you enter the Patient Portal, put in your date of birth and unique four-digit PIN from the text message. This will take you to your appointment/admission detail page, where you will be able to see the date, as well as hospital and clinic information.
3. Select whether you want to confirm, rebook or cancel your appointment or admission. You can download the letter and/or add the appointment to your own calendar. If you can’t attend the date specified in the letter, you can choose to rebook or cancel your appointment. If you select rebook we will contact you to arrange another date.
When you open your first digital letter from us you’ll be given the option to create a username and password for the patient portal. If you do this you’ll be able to log in to see all your letters in once place, and the next time you get a notification of a new letter it will instead invite you to log in to https://nlag.nhsportal.net/
It’s quick, easy, safe and secure and should the digital letter not be opened within 48 hours the system will automatically print and post a copy out to your address.
I just wanted to give you feedback on the patient portal – it is excellent. So easy to use and time saving.Wendy, Ophthalmology patient
Instructions for emailing/printing from the patient portal
We've listened to your feedback
- You now have longer to open the letter – we’ve changed it from 24 to 48 hours before a paper copy is sent out in the post
- We’ve changed it so your name will be on the text message so A) you know it’s a genuine message for you, and B) if you’re a parent you’ll know which child the letter is for before you open it.
Frequently Asked Questions
What happens if I don’t receive or respond to the message sent to my phone?
If you don’t access your letter within 48 hours of receiving the text message the system will automatically generate a physical letter be sent to you in the post. You’ll also automatically receive a letter after three unsuccessful login attempts to the portal. If you need help with any technical issues on the portal, please call 0845 9000 890 or email email@example.com
What if I don’t have a smartphone?
You will still receive a text message but won’t be able to access the portal link. Don’t worry though, a hard copy of the letter will automatically be sent to your home address.
How do I opt in to receive digital letters?
If we have your mobile number you are automatically opted in to receive digital letters. If your details have changed please call the number on your letter or email firstname.lastname@example.org with your full name, date-of-birth and postcode or your NHS number if you know it so we can update your records.
If I delete the text by mistake after I have opened it up how will I remember my appointment date?
There is an option to add the appointment to your phone calendar when you open the digital letter. You can also register for the patient portal to view all your previous letters in one place – just click register at the top right hand corner once you’ve opened the letter.
We will also continue to send our appointment reminder text messages ahead of your appointment.
How can I convert my digital letter to multiple languages or change the size of the text?
You can view accessibility functionality in the top right-hand corner of the page. Features include translating your appointment letter to a chosen language, creating an MP3 file, text highlighting tool, and text magnifier to allow increased text size.
If someone has my phone can they access my letter?
The system is secure – you need to put your date of birth and the pin from the text message in to be able to access your appointment letter. Once you have registered for the portal you’ll be able to create your own username and login.
I am a carer and usually deal with my loved ones appointment letters – can my number be added on to receive the letters as well?
We can only send digital letters to one mobile number per patient. If you wish to change the number to yours we can do that (with consent from the patient) but please bear in mind that this will change the contact number we have for all correspondence/ contact from the Trust. Please speak to the relevant speciality admin team or email email@example.com to request this change. Alternatively the patient could opt out of receiving digital letters and continue to receive a letter in the post
How do I know the message is genuine and from you?
Both the patient portal message and the 48 hour SMS reminder will come from ‘NHS NLaG’ rather than a number. The SMS reminder we send 7 days before your appointments is slightly different as you can reply to that one directly. That message will come from a number: 07786 209254. If you have any concerns please feel free to call us or email firstname.lastname@example.org
How do I get a print out of my letter?
Whilst the benefits of digital letters include saving on postage and paper, we understand that sometimes you may need a physical copy of your letter. You can download the letter to any device from the portal and print or if you don’t have a printer but know someone who has you can securely email a copy of the letter from the portal