Information for visitors
Before you visit
- Check the current visiting restrictions in place. If you are unsure call the ward
- Please do not visit if you are feeling unwell, have symptoms of Coronavirus, have an infection such as flu, or are suffering from a heavy cold or diarrhoea and vomiting.
- In line with government guidance we are asking all visitors to wear a face covering
If you are visiting a loved one in hospital please adhere to our policies, which are there to protect our patients, visitors and staff. All our hospitals are smoke free, smoking is not allowed anywhere in the hospital grounds by patients, visitors or staff.
Please check the visiting times for the ward your loved one or relative is staying on before you arrange to visit them. Information about parking and public transport is available on the ‘getting here’ pages for each of our hospitals. See the ‘shops and cafes’ area on each hospital page if you fancy a bite to eat while you are visiting.
Asking about a patient
It is only natural that family and friends will be anxious and want to know how their loved ones are progressing. As the switchboard and wards are very busy we ask that one member of each patient’s family, or a friend, is nominated to ring the ward and then pass on the information to others. If you can’t get through to a ward, you can try calling our Patient Contact Helpline on 03033 306666 or email firstname.lastname@example.org between the hours of 9am and 5pm, Monday to Friday.
While you are a visitor in our hospitals please help us prevent the spread of infection by ensuring you comply with our top tips for visitors:
- Do not visit if you are feeling unwell or have an infection such as flu, or are suffering from a heavy cold or diarrhoea and vomiting. If you are unsure telephone and check with the person in charge before you visit
- Strictly adhere to visiting times and to the numbers of visitors allowed
- Clean your hands before entering and upon leaving the ward or place of care.
- Do not sit on the bed or use the patients’ toilets
- Limit the amount of items brought into the hospital that can cause clutter and make cleaning of the ward difficult
- Check what kind of gifts or food you are allowed to bring in
- Some wards won’t permit flowers and some may prefer you not to bring food
- Do not touch your relative’s/friend’s wound or any devices such as drips or catheters.
- If you need to take patient clothing home to be laundered you can also help to reduce the risk of infection by following our advice.
Further information can be found on our infection prevention page.
Zero tolerance – violent, threatening and abusive behaviour
We are committed to providing high quality care to patients but the following inappropriate behaviour will not be tolerated:
- Threatening/abusive behaviour
- Verbal/physical abuse.
The Trust reserves the right to withdraw from treating patients who are threatening, abusive or violent and to remove those persons from the premises. All acts of criminal violence and aggression will be notified to the police immediately.