About your stay

Coming into hospital

If you are coming into one of our hospitals as an inpatient you should receive a letter from us advising you of your admission date. Please be aware we are moving over to digital letters so you may recieve a text message directing you to an online letter.

If you have any special requirements such as sight, hearing, mobility or dietary needs, please let us know as soon as possible, using the telephone number on your admission letter. You may require the services of an interpreter if English is not your first language; we are able to provide this via a telephone service. We can also arrange sign language interpreters.

Being admitted

When you arrive on the ward we’ll show you around and introduce to the nursing staff. We’ll ask you a series of questions, including whether  you are allergic to anything, and you will have an identity band put on your wrist to make sure we can identify you correctly and give you the right care. 

We may also ask if you mind having your photo taken. We do this in case we have other patients on the wards with similar details to you, and to prevent any misidentification. It is entirely up ot you whether you let us do this, if you are not happy to have your photo taken please let us know. 

All our sites, hospitals and other premises are smoke free. Smoking is not allowed anywhere in the hospital grounds.

Meals

We know from experience that food can play a big part in a patient’s recovery process. We work in partnership with Apetito, an award winning, global organization with 50 years’ experience in providing good quality, nutritious food to hospitals. We are proud to have achieved a maximum five stars from scores-on-the doors for cleanliness and hygiene in our kitchens.

Our catering staff work in close partnership with our dietitians to enable us to cater for a wide range of special diets and nutritional needs including:

• Halal
• Kosher
• Anaemic
• Gluten free
• Low fat
• Vegetarian
• Low potassium diet
• High fibre
• Low lactose
• Milk/dairy free.

We also cater for various levels of swallowing difficulties including:

• Puree (Level 4)
• Minced and moist (Level 5)
• Soft and bite-sized (Level 6)
• Easy to chew (Level 7)

We also have a comprehensive snack list for patients who are at risk of malnutrition.

Each day you will be given a menu to select your meals for the following day. Please fill in the comments card provided as we are always looking for ways to improve our services.

Wifi, Radio and television

Bedside TV units

WiFi SPARK provide our patients bedside units which allow you to make calls and watch television. 

Free TV is available from 6am till 12pm on adult wards and from 7am until 9pm on children’s wards. You can listen to the radio for free on all units. You can make unlimited 2 minute calls to 07 numbers. Premium channels can also be purchased.

You can pay for bedside entertainment service by calling 0345 414 1234 and providing a patient’s name, date of birth, bedside location within the hospital, and the bedside telephone number (starts with 087).  You can also select a package to purchase through the screen using your credit card.

For information and support on the TV Bedside Units, go to the WiFi SPARK Support Page or you can call 0345 414 1234.

Hospital radio

Grimsby and Scunthorpe hospitals have their own hospital radio stations. Scunthorpe hospital radio has its own website where you can find details of programming, contact details and more. Grimsby hospital also has its own website. Contact Grimsby hospital radio via email at [email protected] or by phone on 03033 3033086. Goole Hospital Radio is operated from Grimsby, so the contact details are the same as above. Grimsby Hospital Radio is also now on Alexa – just say ‘Play Grimsby Hospital Radio’.

Visitors

Please check with the ward you are staying on about current visiting arrangements.

Swap & Stop – Let’s Quit Together – Smokefree support

Quit Together is a new hospital-based stop smoking service for inpatients, providing support and tools to help you remain smokefree during your hospital stay.

Feedback 

We appreciate your feedback on your experience staying with us. If you have any concerns at all during your stay please raise these with the ward manager so we can address any issues promptly. 

Want to let us know about a recent experience? Whether it’s positive or negative, let us know via our online feedback form.